Hotel Guest Relations & Servicing

By WHIZ LEAGUE

apply now

call back

Hotel Guest Relations & Servicing

By WHIZ LEAGUE

3 weeks

Duration

Enquire now

Intake

Online

mode

apply now

call back

Affordable Training At Reduced Costs

Customised And Tech Enabled Training

Digital Team Tracking & Assessment

Improve Skill Set & Reduce Staff Attrition

Increase Your Revenue & Customer-Satisfaction

Self paced Training On Digital Learning Management System

course Overview

Download SYLLABUS

If you aspire to excel in the hospitality industry, then one of the most crucial elements you need to work on is your Guest Relations and Serving skills. Every operation, every decision, and every activity which is carried out in a hotel is done keeping in mind magnifying the guest's satisfaction. Hence, this course is designed to teach your team everything about the guests, how to serve them, what services they expect, and how to deliver them in the best way possible.

The aim of this 3-week course is that after the completion of this course, one will be able to master guest relations, guest reservations, guest handling, upselling, work on personality development. This course will help improve your team's communication, interaction, efficiency, and effectiveness in order to elevate the overall experience of your patrons.

WHO IS THE COURSE FOR

This course is for anyone who wants to -

1) Elevate their skill set in Hotel Guests Relations and Handling.

2) Enhance their communication and upselling skills

3) Become more effective at guest management and identification

4) Upgrade their skills to par with the international standards

WHO IS THE COURSE FOR

This course is for anyone who wants to -

1) Elevate their skill set in Hotel Guests Relations and Handling.

2) Enhance their communication and upselling skills

3) Become more effective at guest management and identification

4) Upgrade their skills to par with the international standards

KEY HIGHLIGHTS

Upskill your staff with best of the faculty

Learn from Celebrity Experts and Institutional Faculty

A Mix of Live and Recorded classes

Lifetime access to pdf material.

Eligibility & Selection Criteria

10+ Standard Pass

Frequency in english Language

Download SYLLABUS

SYLLABUS

Module 1: Introduction

Introduction to Hospitality

39 second

Importance of Guest Relations & Servicing

02 min 55 second

Introduction to the Front Office Department

06 min 30 second

Duties & Hierarchy of Front Office

07 min 47 second

Staffing Hiearchy

pages

Quiz

6 question

Module 2: Front Office Management

Welcoming a guest

06 min 21 second

Building Guest Relations through the Guest Cycle

25 pages

Guest Profiling

06 min 48 second

Guest Profiles & Preffered Amenties

06 pages

Reservation Management

05 min 01 second

Types of Reservation & SOP

pages

Check In management

04 min 51 second

C-Form For Foreign Guests

19 pages

Types of Reservation & Systems

04 min 24 second

Ancillary Uniform Services

04 min 29 second

Functions of the Concierge

19 pages

Welcoming a guest Quiz

13 question

Module 3: Positive Body Language Development

Basics of Positive Body Language

04 min 15 second

Importance of Soft-Skills & AAPE Approach

02 min 31 second

Building Empathy & Can Do Attitude

17 pages

Scenario Based Dos & Donts

10 pages

Positive & Negative Body Language

18 pages

Grooming & Power Dressing

04 min 33 second

Importance of team work and time management

03 min 15 second

Power Dressing Quiz

10 question

Module 4: Guest Sales Techniques & Strategy

Suggestive Selling

3 min 32 second

Cross-Selling

02 min 01 second

Effective Guest Communication Technique (RASA)

04 min 33 second

Decoding Effective Verbal Communication

04 min 3 second

Voice Enhancement Exercises

08 pages

Basic etiquette of email and telephone communication

04 min 25 second

Adhoc Analysis & Marketing

08 pages

Suggestive Selling Quiz

10 question

Module 5: Guest Relationship & Complaint Management

Handling Escalation

6 min 35 second

Complaint Management

03 min 49 second

Type of Complaints at Hotels

15 minute

Complaint Categories & Positve Alternates

25 pages

Consistency In Service: 5S Theory

13 min 34 second

Handling Escalation Quiz

8 question

about the institute

WHIZ LEAGUE

Whiz league, India's largest end-to-end upskilling platform has partnered with world-class faculty, experts, industry celebrities, and educational institutes to create programs that are more relevant to today's needs. These training programs can help maximise guest satisfaction, increase employee productivity and also help with assessing the skill set of your current workforce. These programs,... which are affiliated by the Educational Board of Vocational Training and Research are spread across FnB Services, Guest Handling, Guest Services, Housekeeping, and Culinary to ensure that all functions of your organisation have a chance to improve their performance and output.

watch demo

about the institute

WHIZ LEAGUE

watch demo

Whiz league, India's largest end-to-end upskilling platform has partnered with world-class faculty, experts, industry celebrities, and educational institutes to create programs that are more relevant to today's needs. These training programs can help maximise guest satisfaction, increase employee productivity and also help with assessing the skill set of your current workforce. These programs, which are affiliated by the Educational Board of Vocational Training and Research are spread across FnB Services, Guest Handling, Guest Services, Housekeeping, and Culinary to ensure that all functions of your organisation have a chance to improve their performance and output.

FEES & FUNDING

Course Fees

Price on Request

*EMI Options Available

Curated Programs

Personalized Counseling

Admissions Assistance

To book a free session with our Whiz Counsellor and get more details.

first name

contact number

+91 - 8006336262

[email protected]

FREQUENTLY ASKED QUESTIONS

What is this course about?

This course is designed to bring a revolution in the corporate upskilling industry. We hope to train the teams of various hotels in the most optimal way to increase their productivity and improve their overall skills which will help the hotel grow multiple folds.

What will you team learn from this course?

We will train your team in all the skills that they need to master Hotel Guest Relations and Handling, which include important areas such as Guest Profiling, Power dressing, Suggestive Selling, Effective Guest Communications and so much more

How will this course help my Hotel Business ?

This course will directly contribute to the growth of your business as it'll train the employees on how to manage things and carry out various tasks, which will lead to maximization of the guest's satisfaction. With that, the goodwill of your business will also boost as your Hotel could be known for good employee behaviour

Will I get any study material?

Yes, the trainees will get lifetime access to study material for all the chapters that they'll learn.

In what mode will this program be conducted?

This program is taught via pre recorded lectures so that the trainees can learn at their own pace, and gives them flexibility with respect to whatever time suits them to learn.

Is the course theoretical or practical

The course is a mixture of both theoretical as well as practical knowledge which will help your team grasp all the information that they need to carry out various duties and responsibilities at the hotel.

What all do I need to take the course?

All you need is dedication towards building yourself a career that you will never get tired of. So just with the basic qualification of being 10th standard pass, you can apply for this course.

Do you have EMI solutions?

Yes we do have EMI solutions with credit card and select debit cards. Speak to your Whiz Counselor for more details.

Will I have access to some work placements?

Yes, you can enjoy the opportunities from Whiz Placements Cell, as well as look and explore the opportunities outside as well.

What is the mode of payment accepted?

All online methods such as credit card, debit card, NEFT etc