3 weeks
Duration
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Affordable Training At Reduced Costs
Customised And Tech Enabled Training
Digital Team Tracking & Assessment
Improve Skill Set & Reduce Staff Attrition
Increase Your Revenue & Customer-Satisfaction
Self paced Training On Digital Learning Management System
course Overview
Download SYLLABUS
If you aspire to excel in the hospitality industry, then one of the most crucial elements you need to work on is your Guest Relations and Serving skills. Every operation, every decision, and every activity which is carried out in a hotel is done keeping in mind magnifying the guest's satisfaction. Hence, this course is designed to teach your team everything about the guests, how to serve them, what services they expect, and how to deliver them in the best way possible.
The aim of this 3-week course is that after the completion of this course, one will be able to master guest relations, guest reservations, guest handling, upselling, work on personality development. This course will help improve your team's communication, interaction, efficiency, and effectiveness in order to elevate the overall experience of your patrons.
WHO IS THE COURSE FOR
This course is for anyone who wants to -
1) Elevate their skill set in Hotel Guests Relations and Handling.
2) Enhance their communication and upselling skills
3) Become more effective at guest management and identification
4) Upgrade their skills to par with the international standards
If you aspire to excel in the hospitality industry, then one of the most crucial elements you need to work on is your Guest Relations and Serving skills. Every operation, every decision, and every activity which is carried out in a hotel is done keeping in mind magnifying the guest's satisfaction. Hence, this course is designed to teach your team everything about the guests, how to serve them, what services they expect, and how to deliver them in the best way possible.
The aim of this 3-week course is that after the completion of this course, one will be able to master guest relations, guest reservations, guest handling, upselling, work on personality development. This course will help improve your team's communication, interaction, efficiency, and effectiveness in order to elevate the overall experience of your patrons.
WHO IS THE COURSE FOR
This course is for anyone who wants to -
1) Elevate their skill set in Hotel Guests Relations and Handling.
2) Enhance their communication and upselling skills
3) Become more effective at guest management and identification
4) Upgrade their skills to par with the international standards
KEY HIGHLIGHTS
KEY HIGHLIGHTS
Upskill your staff with best of the faculty
Learn from Celebrity Experts and Institutional Faculty
A Mix of Live and Recorded classes
Lifetime access to pdf material.
Eligibility & Selection Criteria
Eligibility & Selection Criteria
10+ Standard Pass
Frequency in english Language
SYLLABUS
SYLLABUS
Introduction to Hospitality
39 second
Importance of Guest Relations & Servicing
02 min 55 second
Introduction to the Front Office Department
06 min 30 second
Duties & Hierarchy of Front Office
07 min 47 second
Staffing Hiearchy
pages
Quiz
6 question
Welcoming a guest
06 min 21 second
Building Guest Relations through the Guest Cycle
25 pages
Guest Profiling
06 min 48 second
Guest Profiles & Preffered Amenties
06 pages
Reservation Management
05 min 01 second
Types of Reservation & SOP
pages
Check In management
04 min 51 second
C-Form For Foreign Guests
19 pages
Types of Reservation & Systems
04 min 24 second
Ancillary Uniform Services
04 min 29 second
Functions of the Concierge
19 pages
Welcoming a guest Quiz
13 question
Importance of team work and time management
03 min 15 second
Basics of Positive Body Language
04 min 15 second
Importance of Soft-Skills & AAPE Approach
02 min 31 second
Building Empathy & Can Do Attitude
17 pages
Scenario Based Dos & Donts
10 pages
Positive & Negative Body Language
18 pages
Grooming & Power Dressing
04 min 33 second
Power Dressing Quiz
10 question
Voice Enhancement Exercises
08 pages
Basic etiquette of email and telephone communication
04 min 25 second
Adhoc Analysis & Marketing
08 pages
Suggestive Selling
3 min 32 second
Cross-Selling
02 min 01 second
Effective Guest Communication Technique (RASA)
04 min 33 second
Decoding Effective Verbal Communication
04 min 3 second
Suggestive Selling Quiz
10 question
Handling Escalation
6 min 35 second
Complaint Management
03 min 49 second
Type of Complaints at Hotels
15 minute
Complaint Categories & Positve Alternates
25 pages
Consistency In Service: 5S Theory
13 min 34 second
Handling Escalation Quiz
8 question
about the institute
WHIZ LEAGUE
Whiz league, India's largest end-to-end upskilling platform has partnered with world-class faculty, experts, industry celebrities, and educational institutes to create programs that are more relevant to today's needs. These training programs can help maximise guest satisfaction, increase employee productivity and also help with assessing the skill set of your current workforce. These programs,... which are affiliated by the Educational Board of Vocational Training and Research are spread across FnB Services, Guest Handling, Guest Services, Housekeeping, and Culinary to ensure that all functions of your organisation have a chance to improve their performance and output.
about the institute
WHIZ LEAGUE
Whiz league, India's largest end-to-end upskilling platform has partnered with world-class faculty, experts, industry celebrities, and educational institutes to create programs that are more relevant to today's needs. These training programs can help maximise guest satisfaction, increase employee productivity and also help with assessing the skill set of your current workforce. These programs, which are affiliated by the Educational Board of Vocational Training and Research are spread across FnB Services, Guest Handling, Guest Services, Housekeeping, and Culinary to ensure that all functions of your organisation have a chance to improve their performance and output.
FEES & FUNDING
Course Fees
Price on Request
*EMI Options Available
Curated Programs
Personalized Counseling
Admissions Assistance
CONTACT US
To book a free session with our Whiz Counsellor and get more details.
To book a free session with our Whiz Counsellor and get more details.
+91 - 8006336262
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