Restaurant Guest Relations and Servicing

By WHIZ LEAGUE

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Restaurant Guest Relations and Servicing

By WHIZ LEAGUE

3 weeks

Duration

1 August 2022

Intake

Online

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Affordable Training At Reduced Costs

Customised And Tech Enabled Training

Digital Team Tracking & Assessment

Improve Skill Set & Reduce Staff Attrition

Increase Your Revenue & Customer-Satisfaction

Self paced Training On Digital Learning Management System

course Overview

Download SYLLABUS

If you aspire to excel in the hospitality industry, then one of the most crucial elements you need to work on is your Guest Relations and Handling skills. Every operation, every decision, and every activity which is carried out in a restaurant is done keeping in mind magnifying the guest's satisfaction. Hence, this course is designed to teach your team everything about the guests, how to serve them, what services they expect, and how to deliver them in the best way possible.

The aim of this 3-week course is that after the completion of this course, one will be able to master guest relations, guest reservations, guest handling, upselling, and work on personality development. This course will help improve your team's communication, interaction, efficiency, and effectiveness in order to elevate the overall experience of your patrons

WHO IS THE COURSE FOR

This course is for anyone who wants to -

1) Elevate their skill set in Restaurant Guests Relations and Handling.

2) Enhance their communication and upselling skills

3) Become more effective at guest management and identification

4) Upgrade their skills at par with the international standards

WHO IS THE COURSE FOR

This course is for anyone who wants to -

1) Elevate their skill set in Restaurant Guests Relations and Handling.

2) Enhance their communication and upselling skills

3) Become more effective at guest management and identification

4) Upgrade their skills at par with the international standards

KEY HIGHLIGHTS

Affordable Training At Reduced Costs

Customised And Tech Enabled Training

Digital Team Tracking & Assessment

Self-paced Training On Digital Learning Management System

Learn from Celebrity Experts and Institutional Faculty

A Mix of Live and Recorded classes

Eligibility & Selection Criteria

10+ Standard Pass

Frequency in English Language

Download SYLLABUS

SYLLABUS

Module 1: Introduction

Program Objectives

39 second

Module 2: Guest Welcoming & Reservation Management

Guest Profiling & Analysis

4 min 50 second

Rise of Restaurants Industry & Meet Star Restauranteur

65 min 35 second

Welcoming a Guest

55 min 35 second

Types of Reservations & Role Play

45 min 35 second

Reservation Role Play

09 pages

Guest Seating

25 pages

Guest Capacity Management

04 pages

Guest Cycle & Service Sequence

05 pages

Module 3: Positive Body Language Development

Basics of Positive Body Language

4 min 15 second

Importance of Soft Skills & AAPE Approach

15 minutes

Building Empathy & Can Do Attitude

17 pages

Grooming & Power Dressing

25 minutes

Scenario Based Dos & Donts

06 pages

Module 4: Sales Techniques & Revenue Generation

Suggestive Selling

3 min 31 second

Guest Sales Stratergy

9 min 54 second

Cross-Selling

7 min 54 second

Restaurant Sales & Marketing Stratergy

pages

Module 5: Guest Communication & Complaint Management

Handling escalations

6 min 34 second

Importance of Customer Relationship

6 min 34 second

Attributes to excel as an F&B Staff

15 min 43 second

Effective Guest Communication Techniques

6 min 34 second

Complaint Management

02 min 02 second

Types of Complaints

14 min 49 second

Complaint Categories & Positve Alternates

12 pages

Consistency In Service: 5S Theory

10 min 59 second

about the institute

WHIZ LEAGUE

Whiz league, India's largest end-to-end upskilling platform has partnered with world-class faculty, experts, industry celebrities, and educational institutes to create programs that are more relevant to today's needs. These training programs can help maximise guest satisfaction, increase employee productivity and also help with assessing the skill set of your current workforce. These programs,... which are affiliated by the Educational Board of Vocational Training and Research are spread across FnB Services, Guest Handling, Guest Services, Housekeeping, and Culinary to ensure that all functions of your organisation have a chance to improve their performance and output.

watch demo

about the institute

WHIZ LEAGUE

watch demo

Whiz league, India's largest end-to-end upskilling platform has partnered with world-class faculty, experts, industry celebrities, and educational institutes to create programs that are more relevant to today's needs. These training programs can help maximise guest satisfaction, increase employee productivity and also help with assessing the skill set of your current workforce. These programs, which are affiliated by the Educational Board of Vocational Training and Research are spread across FnB Services, Guest Handling, Guest Services, Housekeeping, and Culinary to ensure that all functions of your organisation have a chance to improve their performance and output.

FEES & FUNDING

Course Fees

Price on Request

*EMI Options Available

Curated Programs

Personalized Counseling

Admissions Assistance

To book a free session with our Whiz Counsellor and get more details.

first name

contact number

+91 - 8006336262

[email protected]

FREQUENTLY ASKED QUESTIONS

What is this course about?

This course is designed to bring a revolution in the corporate upskilling industry. We hope to train the teams of various restaurants in the most optimal way to increase their productivity and improve their overall skills which will help the restaurant grow multiple folds.

What will you team learn from this course?

We will train your team in all the skills that they need to master Restaurant Guest Relations and Handling, which include important areas such as Reservation and Bar Management, Guests Relations and Servicing, Personality Development, Power Dressing, Suggestive selling and so much more

How will this course help my Restaurant Business ?

This course will directly contribute to the growth of your business as it'll train the employees on how to manage things and carry out various tasks, which will lead to maximization of the guest's satisfaction. With that, the goodwill of your business will also boost as your restaurant could be known for good employee behaviour

Will I get any study material?

Yes, the trainees will get lifetime access to study material for all the chapters that they'll learn.

In what mode will this program be conducted?

This program is taught via pre recorded lectures so that the trainees can learn at their own pace, and gives them flexibility with respect to whatever time suits them to learn.

Is the course theoretical or practical

The course is a mixture of both theoretical as well as practical knowledge which will help your team grasp all the information that they need to carry out various duties and responsibilities at the restaurant

What all do I need to take the course?

All you need is dedication towards building yourself a career that you will never get tired of. So just with the basic qualification of being 10th standard pass, you can apply for this course.

Do you have EMI solutions?

Yes we do have EMI solutions with credit card and select debit cards. Speak to your Whiz Counselor for more details.

Will I have access to some work placements?

Yes, you can enjoy the opportunities from Whiz Placements Cell, as well as look and explore the opportunities outside as well.

What is the mode of payment accepted?

All online methods such as credit card, debit card, NEFT etc