3 weeks
Duration
1 August 2022
Intake
Online
mode
Affordable Training At Reduced Costs
Customised And Tech Enabled Training
Digital Team Tracking & Assessment
Improve Skill Set & Reduce Staff Attrition
Increase Your Revenue & Customer-Satisfaction
Self paced Training On Digital Learning Management System
course Overview
Download SYLLABUS
If you aspire to excel in the hospitality industry, then one of the most crucial elements you need to work on is your Guest Relations and Handling skills. Every operation, every decision, and every activity which is carried out in a restaurant is done keeping in mind magnifying the guest's satisfaction. Hence, this course is designed to teach your team everything about the guests, how to serve them, what services they expect, and how to deliver them in the best way possible.
The aim of this 3-week course is that after the completion of this course, one will be able to master guest relations, guest reservations, guest handling, upselling, and work on personality development. This course will help improve your team's communication, interaction, efficiency, and effectiveness in order to elevate the overall experience of your patrons
WHO IS THE COURSE FOR
This course is for anyone who wants to -
1) Elevate their skill set in Restaurant Guests Relations and Handling.
2) Enhance their communication and upselling skills
3) Become more effective at guest management and identification
4) Upgrade their skills at par with the international standards
If you aspire to excel in the hospitality industry, then one of the most crucial elements you need to work on is your Guest Relations and Handling skills. Every operation, every decision, and every activity which is carried out in a restaurant is done keeping in mind magnifying the guest's satisfaction. Hence, this course is designed to teach your team everything about the guests, how to serve them, what services they expect, and how to deliver them in the best way possible.
The aim of this 3-week course is that after the completion of this course, one will be able to master guest relations, guest reservations, guest handling, upselling, and work on personality development. This course will help improve your team's communication, interaction, efficiency, and effectiveness in order to elevate the overall experience of your patrons
WHO IS THE COURSE FOR
This course is for anyone who wants to -
1) Elevate their skill set in Restaurant Guests Relations and Handling.
2) Enhance their communication and upselling skills
3) Become more effective at guest management and identification
4) Upgrade their skills at par with the international standards
KEY HIGHLIGHTS
KEY HIGHLIGHTS
Affordable Training At Reduced Costs
Customised And Tech Enabled Training
Digital Team Tracking & Assessment
Self-paced Training On Digital Learning Management System
Learn from Celebrity Experts and Institutional Faculty
A Mix of Live and Recorded classes
Eligibility & Selection Criteria
Eligibility & Selection Criteria
10+ Standard Pass
Frequency in English Language
SYLLABUS
SYLLABUS
Program Objectives
39 second
Guest Profiling & Analysis
4 min 50 second
Rise of Restaurants Industry & Meet Star Restauranteur
65 min 35 second
Welcoming a Guest
55 min 35 second
Types of Reservations & Role Play
45 min 35 second
Reservation Role Play
09 pages
Guest Seating
25 pages
Guest Capacity Management
04 pages
Guest Cycle & Service Sequence
05 pages
Basics of Positive Body Language
4 min 15 second
Importance of Soft Skills & AAPE Approach
15 minutes
Building Empathy & Can Do Attitude
17 pages
Grooming & Power Dressing
25 minutes
Scenario Based Dos & Donts
06 pages
Suggestive Selling
3 min 31 second
Guest Sales Stratergy
9 min 54 second
Cross-Selling
7 min 54 second
Restaurant Sales & Marketing Stratergy
pages
Handling escalations
6 min 34 second
Importance of Customer Relationship
6 min 34 second
Attributes to excel as an F&B Staff
15 min 43 second
Effective Guest Communication Techniques
6 min 34 second
Complaint Management
02 min 02 second
Types of Complaints
14 min 49 second
Complaint Categories & Positve Alternates
12 pages
Consistency In Service: 5S Theory
10 min 59 second
about the institute
WHIZ LEAGUE
Whiz league, India's largest end-to-end upskilling platform has partnered with world-class faculty, experts, industry celebrities, and educational institutes to create programs that are more relevant to today's needs. These training programs can help maximise guest satisfaction, increase employee productivity and also help with assessing the skill set of your current workforce. These programs,... which are affiliated by the Educational Board of Vocational Training and Research are spread across FnB Services, Guest Handling, Guest Services, Housekeeping, and Culinary to ensure that all functions of your organisation have a chance to improve their performance and output.
about the institute
WHIZ LEAGUE
Whiz league, India's largest end-to-end upskilling platform has partnered with world-class faculty, experts, industry celebrities, and educational institutes to create programs that are more relevant to today's needs. These training programs can help maximise guest satisfaction, increase employee productivity and also help with assessing the skill set of your current workforce. These programs, which are affiliated by the Educational Board of Vocational Training and Research are spread across FnB Services, Guest Handling, Guest Services, Housekeeping, and Culinary to ensure that all functions of your organisation have a chance to improve their performance and output.
FEES & FUNDING
Course Fees
Price on Request
*EMI Options Available
Curated Programs
Personalized Counseling
Admissions Assistance
CONTACT US
To book a free session with our Whiz Counsellor and get more details.
To book a free session with our Whiz Counsellor and get more details.
+91 - 8006336262
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